Skip to content
pandatutor® Log in
Cover of Managing Customer Relationships

Managing Customer Relationships

by Don Peppers

2004 eng

In today's competitive marketplace, customer relationship management is critical to a company's profitability and long-term success. To become more customer focused, skilled managers, IT professionals and marketing executives must understand how to build profitable relationships with each customer a…

Not available to read online

This scan is restricted to patrons with print disabilities and can't be borrowed with a regular free account — signing up won't unlock it. Try Toronto Public Library, Libby, or Amazon above instead.