panda
Best face forward
Services (Industrie)
Service à la clientèle
Service industries
Customer services
Competition
Innovations
Informatique
Technological innovations
Gestion
Management
"Companies face increasingly demanding customers and a lack of skilled workers to serve them. At the same time, networked "smart" technologies - from Web sites in retailing to kiosks in shopping - are enabling managers to recruit machines into "front-office" roles that both drive down the costs of c…
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