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Smiling Down The Line Infoservice Work In The Global Economy
Media & Communications
Labor & Industrial Relations
Travail
Labor
Employment
Industries
Industrial management
Gestion
Conditions sociales
BUSINESS & ECONOMICS
Political science
Management
Social conditions
"Just as textile mills and automotive assembly plants have symbolized previous economic eras, the call centre stands as a potent reminder of the importance of information in contemporary economies. Bob Russell's Smiling Down the Line theorizes call centre work as info-service employment and looks at…
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