panda
Training library staff and volunteers to provide extraordinary customer service
Library personnel management
Library employees
Formation en cours d'emploi
Service à la clientèle
Public services (Libraries)
In-service training
Customer services
Bibliothèques
Personnel
A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tool…
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