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Management lessons from Mayo Clinic
History, 21st Century
Hospital Administration
Customer services
Customer relations
History, 20th Century
Hospitals
Success in business
Administration
Leadership
Medical care
Business
Management
Nonfiction
History
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Se…
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