panda
The Nordstrom way
Service à la clientèle
Department stores
Customer services
Entrepreneurship
Business / Economics / Finance
Industries
BUSINESS & ECONOMICS
United States
"What makes Nordstrom so special? What, exactly, does this retail giant do that so clearly distinguishes it from the competition? How does the Nordstrom customer service culture work? And, most important, what lessons can industry learn from Nordstrom's example?". "In The Nordstrom Way, the authors…
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