Skip to content
pandatutor® Log in
Cover of Exceptional customer service

Exceptional customer service

by Lisa Ford

2001 203 pages eng

When the going's tough, the companies that survive will be those that build the greatest loyalty – by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback. With new…

Not available to read online

This scan is restricted to patrons with print disabilities and can't be borrowed with a regular free account — signing up won't unlock it. Try Toronto Public Library, Libby, or Amazon above instead.