panda
The librarian and reference queries
Bibliographies
Library education
Reference services (Libraries)
Bibliotheken
Models
Information science
Bibliothèques
Libraries
Decision making
Reference
Abstract: A model framework for decision-making in the process of answering reference questions is presented for use by librarians and instructors of library science. Each step in the reference process is examined, and exercises for practicing each step are given with the goal of preparing students …
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