panda
Delivering satisfaction and service quality
Klantgerichtheid
Satisfaction
Reference services (Libraries)
Library Services
Bibliotheken
Bibliothek
Consumer satisfaction
Consommateurs
Library & Information Science
Customer services
Consumer behavior
Bibliothèques
Organization & administration
LANGUAGE ARTS & DISCIPLINES
Language
Gestion
Reference
BUSINESS & ECONOMICS
Management
United States
"Step-by-step, Delivering Satisfaction and Service Quality will show you how to implement a unique and effective customer service plan that ensures the satisfaction and loyalty of your customers. Written by two experts, this resource will help you to understand the expectations of your customers; de…
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