Skip to content
pandatutor® Log in
Cover of Customer Care

Customer Care

by Sarah Cook

1992 224 pages eng

Klantgerichtheid Concurrentie Consumer satisfaction Total quality management Customer services Customer relations
Read on Archive.org Open Library Toronto Public Library Libby Amazon

Read online

Reader not loading? Open it on Archive.org instead.

More like this

Services marketing

Mary Jo Bitner, Valarie A. Zeithaml

2013

Service management and marketing

Christian Grönroos

1990

Services marketing

Dwayne D. Gremler, Valarie Zeithaml, Mary Jo Bitner et al.

2000

Customer Relationship Management

Judith W. Kincaid

2003

Quality function deployment

Lou Cohen

1995

Inspired customer service

Colin G. Armistead, David Clutterbuck

1993