panda
Hard Talks
Communication en gestion
Communication orale
Conversation
Oral communication
Relations humaines
Business communication
Interpersonal communication
Communication
"Drawing on her years as a consultant and coach, the author explains why we turn to ineffective tactics when the heat is on, how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in, ways to regain your balance and inject respect into stressful conversa…
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