Assessing service quality

Hernon, Peter.

1998

The Internet initiative

Nancy R. John, Edward Valauskas

1995

What Every Librarian Should Know about Electronic Privacy

Jeannette Woodward

2007

Serving physically disabled people

Ruth A. Velleman

1979

Evaluating library instruction

Diana D. Shonrock

1996

Multitype library cooperation

Beth A. Hamilton

1977

Cost analysis, cost recovery, marketing, and fee-based services

M. Sandra Wood

1985

Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards

Rosalind F. Dudden

2007

Reference and Information Services in Health Sciences Libraries

M. Sandra Wood

1994

Serving the difficult customer

Kitty Smith

1993

Information for management

James M. Matarazzo, Miriam A. Drake

1994

New dimensions for academic library service

E. J. Josey

1975

Reference and information services in the 21st century

Kay Ann Cassell

2006

Annual Report of the Librarian of Congress, 1987, for the Fiscal Year Ending September 30, 1987

Library of Congress, Washington, Dc

1988

Starting and operating live virtual reference services

Marc Meola

2002

Library without walls

Susan Ardis

1994

Library services in mental health settings

Mary E. Johnson, Medical Library Association Staff

1997

Information access and delivery in health sciences libraries

Alison Bunting

1996

Success at the enquiry desk

Owen, Tim

1996

Bibliographic displays in the online catalog

Walt Crawford

1986

Outreach

Gerald Bramley

1978

Student Engagement And Information Literacy

Craig Gibson

2006

Public access microcomputers

Patrick R. Dewey

1984

Conflicts in reference services

William A. Katz, Ruth A. Fraley

1985

Digital reference service in the new millennium

R. David Lankes, Abby S. Kasowitz, John William Collins

2000

Success at the Enquiry Desk

Tim Owen

1997

Delivering satisfaction and service quality

Peter Hernon, Hernon, Peter., John R. Whitman

2001

Annual Report of the Librarian of Congress, 1981. for the Fiscal Year Ending September 30, 1981

Library of Congress, Washington, Dc

1982

Attracting, Educating, and Serving Remote Users Through the Web

Donnely Curtis

2002

Teaching with technology

2007