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Featured — award winners and classics first, when available. Use “Show different books” for a new selection.
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The service profit chain
Net worth
Relationship marketing for competitive advantage
The loyalty effect
Helping the difficult library patron
Net gain
The customer revolution
Winning with the Customer from Hell
The myth of Japanese quality
Satisfaction
Serving the difficult customer
The customer-centred strategy
Service excellence
What Clients Love
Customer service and support
Marketing
Services marketing
Quality customer service
Customer relationship management
Voices into choices
Everyone is a customer
Relationship dynamics
The butterfly customer
Customer Intimacy
Legendary brands
Customer connections
Relationship selling and sales management
The New Pioneers
The Service quality handbook
Customer relationship management
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