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Service à la clientèle

Featured — award winners and classics first, when available. Use “Show different books” for a new selection.

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Customer Intimacy

Fred Wiersema

1996

Supply chain management

Sunil Chopra

2013

Supply chain management

Sunil Chopra, Peter Meindl

2007

The evaluation and measurement of library services

Joseph R. Matthews

2007

Niche Envy

Joseph Turow

2006

The service edge

Dick Schaap, Ron Zemke

1989

The innovator's solution

Clayton M. Christensen

2003

Fish!

Stephen C. Lundin, John Christensen, Harry Paul

2000

Service Design, Itil, Version 3 (Itil)

Colin Rudd; Vernon Lloyd

2007

The Nordstrom way

Robert Spector, Robert Donald Spector, Patrick D. McCarthy

1999

Customer Winback

Jill Griffin

2001

The Innovator's Dilemma

Clayton M. Christensen, L J Ganser, Don Leslie

1997 ★ 4.0

Woo, Wow, and Win

Patricia O'Connell, Thomas A. Stewart

2016

Strategic database marketing

Arthur Middleton Hughes

2005

Powerful Professionals

Murray Hiebert

2006

Simply better

T. P. Barwise

2004

Quick response

Alan Hunter

1999

Crowning the Customer

Feargal Quinn

1990

Raving fans

Kenneth H. Blanchard, Ken Blanchard

1993

Services marketing

Valarie A. Zeithaml

2013

Meeting customer needs

Smith, Ian

1994

Customer equity

Gary Getz, Jacquelyn S. Thomas, Robert C. Blattberg

2001

Customers.com

Patricia B. Seybold

1998

Unleashing the Ideavirus

Seth Godin

2000

Service management and marketing

Christian Grönroos

1990

Firing on all cylinders

Jim Clemmer

1990

Next operation as customer (NOAC)

Keki R. Bhote

1991

Vault Career Guide to Private Wealth Management

John Ransom

2007

Winning the service game

Benjamin Schneider

1995

Superior customer value

Art Weinstein

2012

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