Skip to content
pandatutor® Log in
Cover of Beyond customer satisfaction to customer loyalty

Beyond customer satisfaction to customer loyalty

by Keki R. Bhote

1996 148 pages eng

Customer loyalty Consumer satisfaction Customer services Customer relations
Read on Archive.org Open Library Toronto Public Library Libby Amazon

Read online

Reader not loading? Open it on Archive.org instead.

More like this

Customer Loyalty

Jill Griffin

1995

Jeffrey Gitomer's little red book of selling

Jeffrey H. Gitomer

2004

The Culting of Brands

Douglas Atkin

2004

Getting Naked

Patrick Lencioni, Dan Woren

2010

Customer satisfaction is worthless, customer loyalty is priceless

Jeffrey H. Gitomer

1998

The ultimate question 2.0

Frederick F. Reichheld

2011