A day in the life of a librarian

Liza N. Burby

1999

Introduction to reference work

W. A. Katz

1978

Reference librarianship

Anderson, Charles R.

2006

Introduction to reference work

William A. Katz

1973

Reference and information services in the 21st century

Kay Ann Cassell

2011

Reference services and technical services

Gordon Stevenson

1984

Finding the source

Benjamin F. Shearer

1981

Library Services to the Sandwich Generation and Serial Caregivers

Linda Lucas Walling

2002

Training library staff and volunteers to provide extraordinary customer services

Julie Beth Todaro

2006

Recommended reference books for small and medium-sized libraries and media centers

Martin Dillon, Shannon Graff Hysell

2004

Reference and information services in the 21st century

Kay Ann Cassell

2006

Wide-area networks in libraries

Gregory James Zuck, Bruce L. Flanders

1992

Reference Services in Archives (Reference Librarian Series, No 13) (Reference Librarian Series, No 13)

Lucille Whalen

1986

Success at the enquiry desk

Owen, Tim

1996

The embedded librarian

David Shumaker

2012

Reference Collection Development

Ala

1992

A guide to information sources for social work and the human services

Henry N. Mendelsohn

1987

Information brokers and reference services

Bill Katz, Robin Kinder, William A. Katz

1988

Know it all, find it fast

R. J. Duckett, Peter Walker, Christinea Donnelly et al.

2004

Online search services in the academic library

Janice F. Sieburth

1988

The basics of readers' advisory work

Raymond John Prytherch

1988

Conflicts in reference services

William A. Katz, Ruth A. Fraley

1985

The librarian and reference queries

Gerald Jahoda

1980

Success at the Enquiry Desk

Tim Owen

1997

Delivering satisfaction and service quality

Peter Hernon, Hernon, Peter., John R. Whitman

2001

Reference and information services

Linda C. Smith, Richard E. Bopp

2001

Reference service

Marjorie E. Murfin

1977

Full circle

Josephus Nelson

1991

Virtual reference best practices

M. Kathleen Kern

2009

R³=ratios, ratings and reference

Anne L. Buchanan

1996