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Featured — award winners and classics first, when available. Use “Show different books” for a new selection.
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Delivering satisfaction and service quality
The Power of Relationship Marketing
Customer connections
Marketing
Enterprise one to one
Make That Call!
Creating a Customer Focused Company
Customer centered growth
Customer equity management
The second century
loyalty.com
Quality function deployment
Quick response
Relationship marketing
Operations management for service industries
Customer-centered products
CRM at the speed of light
Customer-driven project management
The paradox of excellence
Customer equity
Customers.com
Service management and marketing
The customer loyalty pyramid
Understanding your users
Information masters
Customer Care
Sustaining high performance
The service profit chain
Customer Relationship Management
Customer service & innovation in libraries
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